Shipping & Return Policy

Note: all prices are subject to change without notice.

Shipping Multiple Units

You may find the calculation for shipping of multiple units (i.e., 3 of an item) to be excessive.  If so, please contact us for a revised shipping cost.

info@winery-equipment.com  or 1-888-647-5568

Sales Taxes

Shipments to the United States and countries other than Canada are sales tax exempt!  
WE will prepare customs documents and we will pay the export Customs fees. 

Shipments within Canada are subject to the applicable sales tax:
Within the Province of Ontario HST @ 13%
Within the Provinces of PEI, New Brunswick, Nova Scotia and Newfoundland HST 15%
All other Provinces and the Territories GST 5%

Payment Terms

Payment for most items is at the time of ordering or pickup.
An account can be set up on line or by calling WE at 1-888-647-5568.

For pre-orders or orders that take more than two weeks to prepare, a deposit of 40% is required with the balance due when ready to ship.

All Major Credit Cards are accepted
We use PayPal to process our on-line store transactions. You can use your PayPal account or your credit card. Note that WE  does not have access to your credit card information.

Canadian customers can use Interact e-transfer via our email address: info@winery-equipment.com.

Bank Transfers are also available.  Just call for the Swift Code information 1-888 647 5568 

Freight
We are committed to processing all orders as soon as possible. All smaller shipments are quoted and shipped via Postal service or Courier, usually FedEx. Larger shipments including crates and pallets are shipped via Freight.  If you prefer alternative transportation, please let us know when you place your order.

Damages
It is extremely important that all shipments are inspected immediately upon arrival for possible damage. Do not let the truck driver leave without noting any signs of potential damage on the packing slip. Any damages must be noted on the shippers Bill of Lading or insurance and refund will not apply.  Keep all packaging material, take pictures of the damage and report to WE within 48 hours.  WE will not be responsible for any late damage claims.

Return Policy 

Any claims for shipping discrepancies or shortages must be reported to WE within (5) five days of the shipment’s arrival. Any returns must have prior authorization and be returned by approved transportation. All returns must include a copy of your paid invoice. Any returned items must be in resalable condition and are subject to a 10% restocking fee. Returns will not be accepted if not received by WE within 30 days of date of purchase.

Manufacturer’s Warranty
In many cases, a manufacturer’s warranty may apply. We will be pleased to assist you in obtaining the information necessary to take advantage of the applicable warranty. Please retain your paid invoice in the event that this future reference is required.